| 1.1. Vuetec Gaming Limited (“the Company”) is a Company registered on the 14th October, 2010 under the laws of Malta; Registration number: C 50888; registered address: Vault 14, Level 2, Valletta Waterfront, Floriana FRN1913, Malta. The Company is trading under ViewCasino.com (accordingly any reference to ViewCasino.com shall be construed as constituting a reference to Vuetec Gaming Limited.
1.2. The Company was awarded a provisional Class 1 on 4 Remote Gaming Licence, numbered LGA/CL1/599/2009 on the 8th April 2010 by the Lotteries and Gaming Authority in Malta and is also regulated by them (www.lga.org.mt).
1.3. This agreement establishes the Terms and Conditions for the contractual relationship between the Company and any person registering with the Company, known as a Player. Each person is required to accept these Terms and Conditions when registering for an account with the Company and is bound by them throughout the existence of the relationship. These Terms and Conditions represent the whole of the agreement between the Company and the player, and replace any previous written or verbal agreement, communicated by the Company.
1.4. The Company reserves the right to change these Terms and Conditions including any of the Betting Rules at any time and without prior notice. We will do our utmost to inform our players should there be major modifications to the Terms & Conditions. Subsequent to any change to the Terms and Conditions, should the Player wish to discontinue use of the services of the Company they may do so by making a request to the company to terminate the Player’s account. Continued use of the Player’s account will signify the Player’s acceptance of any changes to the Terms & Conditions.
1.5. The contractual relationship between the registered player and the Company is governed by these Terms and Conditions and by the Laws of Malta.
1.6. In the event of any mistake or negligent act on the Company’s part in relation to these Terms and Conditions, the Company’s liability to the Player shall be limited to the value of the Player’s unexpended deposits.
1.7. These Terms and Conditions may be provided in languages other than English, for the convenience of the Player. Should any differences occur between alternate languages versions, the English language version shall prevail.
1.8. In the case of any dispute between the English language version of the Terms and Conditions and versions in other languages, the English language version shall prevail.
1.9. It is recommended that you print a copy of these Terms and Conditions and the Betting Rules for your records and store them in an easily accessible place.
|2.1. No person shall register an account unless that person is at least 18 years of age and at least the permissible age in their own place of residence.
2.2. Residents of the USA cannot place any funds or be involved in any financial activity for the participation in any game provided by the Company.
2.3. The players of the Company agree to abide by these Terms and Conditions at all times, and also confirm that they are not and will not be:
• acting in the interests of any third party, and will not attempt to sell or otherwise transfer the benefit off your account to any third party nor will you acquire or attempt to acquire and account which has been opened in the name of a third party;
• utilising funds originating from any criminal activity or activities;
• utilising bank accounts, debit cards, credit card/s they are not authorised to use;
• breach the laws of any jurisdiction to which they may be subject;
• attempting to gain unauthorised access to the Company systems or, to alter its code or content in any way;
• utilise payment methods for which they have no authorisation;
• going to take part or organise any criminal actions against the Company, its affiliates, and its players.
2.4. In the event of a player not respecting one or more of the rules as mentioned in 2.1, 2.2 and 2.3, the Company will close the account and may confiscate the available funds.
2.5. It is the responsibility of the player to verify that when opening an account and conducting business with the Company they are not breaking any laws and are of legal age to gamble in their jurisdiction.
2.6. In order to open an account with the Company, the prospective player must correctly fill in the registration form found on the website and read and accept the Terms and Conditions as found on the website ViewCasino.com.
2.7. The player must submit the correct information during the registration process. The player also agrees to update this information in a timely manner should there be any changes to their personal data provided.
2.8. The player is restricted to opening only one account or having only one active account.
2.9. The Company may, at its own discretion and without having to provide any justification, refuse to open an account or close an existing account.
2.10. All accounts are opened and transacted in the currencies stipulated in on the website.
2.11. No interest is paid on any funds, irrespective of the amount, held in the player’s account.
2.12. The Player is solely responsible for any taxes, fees, duties, or charges in their own or other jurisdictions that may be levied on the Player’s deposits, wagers, winnings, or withdrawals.
2.13. It is the responsibility of the player to keep track of winnings and report them to the proper authorities, if the player resides in a jurisdiction where those winnings are taxable. In Malta, tax is not payable on winnings.
2.14. During the registration process the player will be able to choose his/her login ID and password. This password may be changed by the player at any time.
2.15. If a bet/s is placed using the login ID and password of a player it will be considered to have been made by that player and therefore to be accepted and valid.
2.16. The Company retains the right to examine and confirm the identity of its players. When deemed necessary, the Company will request that documentation proving the player’s identity is forwarded to its offices. Examples of documentation requested could be certified copies of photo ID’s, bank statements, references, last utility bill, photocopy of credit card, etc. In any case the Com.
2.17. If an account remains inactive for a period of 30 months or more, the Company is obliged to report such accounts to the Lotteries and Gaming Authority, in accordance with the Remote Gaming Regulations. The Company may be asked to transfer any outstanding balances to the care of the Authority.
|3.||Deposits, Transfers and Withdrawals|
|3.1. Deposits may be made to a Player’s account utilising only those payment methods provided, and for which the Player is authorised to use.
3.2. All funds deposited must be utilised only for wagering on the games provided. Any suspicious activity may be reported to the relevant authorities and Player’s account may be suspended or closed and funds confiscated.
3.3. All transactions are recorded. Any error should be reported by the Player immediately.
3.4. The Company will not transfer funds to any bank account until the Player has provided the required Identification information. The Player will be required to provide evidence of ownership of the destination bank account. The Company reserves the right to require additional I.D. documentation to be provided to positively establish the Player’s identification to the Company’s satisfaction.
3.5. Where permitted by VISA® and MasterCard®, withdrawals from the Player's gaming account will be performed by credit payments to credit or debit cards previously used to deposit to the Player account. Any amount that cannot be credited to the Player's card(s) will be transferred to the Player’s bank account, or other supported payment method subject to completing Player identification.
3.6. The Player cannot withdraw money from their gaming account before forty-eight (48) hours has passed since their last deposit/purchase on the website. This is to ensure that the purchase has been settled, and to facilitate security and identification checks.
3.7. Any amount withdrawn by the user shall be forwarded to the Player after deduction of transaction costs as prescribed in the withdrawal section of the Payment Information pages of the website.
3.8. Withdrawal requests by Players will be processed as quickly as possible within reason on normal Business days after all security and identification checks have been completed. Funds transfer times may vary between payment methods. Details of each are presented for each specific payment method on the website.
3.9. The Player acknowledges that the Company is legally required to execute withdrawal requests in excess of €2330 only after it has verified the Player’s identity, date of birth and residential address.
|4.1. A bet can only be placed by a registered player.
4.2. A bet can only be placed over any distance communication.
4.3. A bet can only be placed by a player if he/she has sufficient funds in his/her account with the Company.
4.4. The bet, once placed and accepted, will be governed by the version of Terms and Conditions and Betting Rules valid at the time of the bet being accepted.
4.5. A bet is deemed to have been accepted as soon as it is received on the Company’s system and validated and processed.
4.6. The player affirms that at the time he/she placed a bet or bets he/she had no knowledge as to the outcome of the respective events. Where there is a suspicion of a violation of this rule, the Company retains the right to void the bet and refuse to pay out winnings. It also retains the right to take any further action to protect its legitimate interests and to comply with other laws and regulations.
4.7. The Company retains the right to decline to accept bets without providing any reason.
4.8. When the player places a bet/s he/she acknowledges that he/she has read and understood in full all of the Terms and Conditions, Betting Rules and game rules regarding the bets offered by the Company as stated on the website.
4.9. The Company manages the player’s account, calculates the available funds, the pending funds, the betting funds as well as the amount of the winnings. Unless proved otherwise, these amounts are considered as final and are deemed to be accurate.
4.10. The player is fully responsible for the bets placed on the website. The Company will never question the player about the relevance of the bets they wish to place and will not be held responsible for the possible mistakes that could have been made during the placing of such bets, including mistakes regarding the placed amounts.
4.11. Winnings will be paid into the player’s account after the result of each game is confirmed. However, the Company reserves the right to set aside any winnings should there be investigations into the result of a game that may have arisen out of manipulation or system errors or bugs.
4.12. Should the Company become aware that a player has placed a number of bets from different accounts he/she has irregularly opened, all bets will be void. The Company retains the right to take further action as deemed necessary.
4.13. If bets, which exceed any stipulated limits, are erroneously accepted, the excess amount will be disregarded and the bet amount placed will be revised accordingly and the difference paid back to the player.
4.14. Communication errors do occasionally happen. Bets are confirmed only when received on our servers in Malta. Should there be a break in communication after you offer a bet and it has been received on our servers it will still be considered to be valid. You will be informed of the result once communication is re-established. If the bet is not received at our servers then it will not stand and the bet amount will not have been taken from your account with us.
4.15. Results of games may be declared void and some or all wagers and their associated winnings or losses accrued will be reversed. All results are subject to audit and review, and may be declared void if:
• Evidence of tampering of equipment is detected;
• Equipment failure or fault is detected;
• Software fault or failure is detected;
• Collusion between customers and/or staff is detected.
|5.1. A financial player may set his/her own limits on the amount he/she permits himself to bet or deposit in a specified period of time. The limit can be removed by the player through the Profile/My Account function after the seven day period elapses.
5.2. Any changes requested by the player to reduce restrictions or remove the blocking of his/her account will not take place until seven days after the request is received. Requests to increase restrictions on his/her gambling or to increase blocking periods will have immediate effect.
5.3. A player may also lock his/her account for a definite or indefinite period of time should he/she no longer wish to bet.
5.4. Please refer to our Responsible Gambling section for more information about the subject.
|6.||Copyrights / Trade Marks|
|6.1. Vuetec Gaming Limited and its logos are trademarks of Vuetec Gaming Limited. Any unauthorised use of the brand and/or the logo of the Company could lead to legal prosecution.
6.2. All of the contents found on the website pages of ViewCasino.com as well as its URLs are owned by the Company. Any unauthorised reproduction or use of this URL or of the contents of the Company’s website could lead to legal prosecution.
|7.1 The Company is only liable for gross negligence or deliberate actions carried out by its management, employees or vicarious agents.
7.2 The Company is not responsible for the services, pages or contents of websites to which links may be provided from time to time from the Company’s website.
7.3 The Company is not responsible for any consequences resulting from major incidents such as any strike, terrorist activities, political or financial crisis, war, saturation of the telecommunication networks or natural catastrophe; which could lead to a total or partial reduction to the access to its services, on Internet or by phone.
7.4 The Company is not to be held responsible for the consequences caused by the breakdown of any device or software, directly managed or outsourced, which could lead to a total or partial reduction to the access of its services, via Internet or by telephonic systems.
7.5 In the event of any mistake or negligent act from the Company’s part, in relation to these Terms and Conditions, the compensation available to the player would never be any higher than the available funds on the player’s account or the amount of the bets involved in the mistake or negligent act.
7.6 Should one or more term or condition of this agreement be declared void by the Maltese Court of Justice, then the remaining Terms and Conditions would retain their validity.
7.7 These Terms and Conditions represent the whole of the agreement between the Company and the player, and replace any previous written or verbal agreement, communicated by the Company.
7.8 The Company does not accept any liability whatsoever for damage to a player or a third party which arises directly or indirectly from a mistake, misprint, malfunction of software on the Company’s website or that of any of its affiliates and/or partners.
|8.1 The Company has notified the Commissioner for Data Protection that it is processing personal data in accordance with the Data Protection Act, 2001 of the Laws of Malta.
8.2 The Company will only process your personal data for the purposes for which it collected it, namely to provide you with an online betting exchange service.
8.3 Player data related to specific transactions may be shared with contracted payment service providers in the investigation of suspected fraudulent or claimed unauthorised financial activity.
8.4 The Company does not normally share your data with any other parties outside the Company; however, at times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.
8.5 You have a right to access your data and request it to be changed or deleted at no cost to yourself.
8.6 You also have a right to stop receiving marketing information. You may do this simply by removing the tick mark in the Profile/My Accounts page when you login.
|9.1 The Player may terminate this Agreement by notifying the Company in writing at any time, provided the Player does not owe any money to the Company for any reason whatsoever.
9.2 The Company may terminate this Agreement at any time for any reason by cancelling the Player’s account. This may be done without prior notice.
9.3 Upon termination by the Player or the Company as above, the Company shall refund the Player any funds which may be in the Player’s account over and above any amount which may be owing to the Company (if any).
9.4 Termination by the Player or the Company as above shall be without prejudice to recovery by either party of any amount legally due by the other party
|10.||Complaints and Dispute Resolution.|
|10.1 The Company will endeavour to make a player’s experience with us an enjoyable one. However, there may be occasions where a player may feel dissatisfied with the quality of our product/s or of our customer service. A player may raise a complaint by addressing an email to our Customer Service at firstname.lastname@example.org. At your request, your complaint may be escalated to management and we endeavour to handle it within 48 hours of receipt.
10.2 Should any question arise from the use of the website the Player should, in the first instance, contact our support personnel. We will make all efforts to resolve all issues to the satisfaction of the Player, in accordance with those Rules.
10.3 Should you not be satisfied with the way your complaint was resolved or handled, you may escalate directly to the Lotteries and Gaming Authority of Malta by sending them an email on email@example.com.
It is important that only complaints of a serious nature are escalated to the Authority